Master Technician: What It Means and Why Frank Leta Honda Has Five
Meet Omar. He’s a Master Technician. If being a Master Technician sounds fancy, well, that’s because it is. And guess what: we have five of them working here at Frank Leta Honda.
So, what exactly does it take to become a Master Technician? Let’s find out…
It typically takes about three years to complete the training, which consists of 324 modules (or tests). To make things sound even more overwhelming, 79 of those tests are hands-on and have to be performed in Chicago, which are then graded by instructors. Talk about pressure…
So, what’s in it for them? Well, only those who are Master Technicians are invited to participate in the “Top Tech” contest. Of those who enter into the contest, only 8 are chosen to participate from each zone. If you win your zone competition, you then advance to the national competition in Torrence, CA (and who doesn’t want to go to California?).
Whoever wins the national competition in CA will then get to fly to Japan to compete in the world competition this year. You read that right: JAPAN!
Here’s what Omar said about what it’s like to be a Master Technician…
Q. How many years have you been a Master Technician?
A. “Two years.”
Q. What did it mean for you to become a Master Technician (how important was it to you, had it always been a goal of yours, etc.)?
A. “Becoming a Honda Master Technician was always a goal after starting to work for Honda. It is the highest level of training and expertise for this type of work, so it was very important for me to reach that.”
Q. How has your job changed since becoming a Master Technician?
A. “Since becoming a Master Technician, my job has changed in the type of work I receive and my duties. For example, you generally get the more difficult work. As for duties, I became a team leader for a team of five.”
Q. What’s your favorite thing about your job?
A. “I’ve always loved working on cars since I was a little kid. Still to this day working on them is my favorite part of the job.”
But the work isn’t over. In order for Omar and our other Master Technicians to keep their title (which is good for five years), they’re required to keep up with their training or face losing their status.
New car models and systems come out? So does new training. Their job as Master Technicians is constantly evolving and never ending.
We’re proud to have Omar on our team, and we hope this helps explain to you–our customer–how important it is to us to provide you with the absolute best service experience possible.